Time You Enjoy Wasting Is Not Wasted Time

So today I needed to call one of my utility services to speak with a human. However, their robot would not let me. Since I did not have the correct things to say to the robot it actually told me to call back later and hung up on me. Since I didn’t want to lie to the robot just to get service I remembered reading about how if you get trapped in phone robot hell make your voice angry and start swearing. So I did my best Samuel L Jackson imitation and after a few angry MF’s I was connected to a real live human.
Now I understand that the robots make it easier for companies to do business, however I think that the customer should always be given the option of talking to a real person. If the robot could have helped me I would have let it, but I really needed to talk to a human. I shouldn’t have to trick the robot, it should just let me choose to speak to a human. I’m not even saying I have to be connected immediately (although I was after shouting and swearing at the robot), I’m OK with holding for a reasonable amount of time. Just give me the option to speak with a human next time. I hope the robot doesn’t feel bad after I yelled at it….